Sorry to see you go

Please be aware, when your account is deleted, you will permanently lose access to:

Request to delete account

Enter the email address associated with your Kresus account. We will send you a one-time verification code.

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Enter Verification Code

We’ve emailed you a six-digit verification code. Please, enter it below to verify your account and proceed.


Request to Delete Account

These terms and conditions govern the deletion process of your Kresus SuperApp account (“Account”). By using our services and initiating the account deletion process, you acknowledge and agree to the following terms:

1. Account Deletion Request:

1.1. Account Termination: You have the right to delete your Account and terminate your relationship with us at any time.

1.2. Deletion Request: To initiate the account deletion process, you must submit a formal request through the designated channel on our platform or website. This request must be made by the primary account holder and verified by additional security measures as required.

1.3. User Responsibility: You are solely responsible for ensuring the accuracy and completeness of the information provided during the account deletion request. Any errors or omissions may delay the process.

2. Account Deletion Process:

2.1. Review and Verification: Upon receiving your account deletion request, we will review and verify the information provided. This step ensures the request is legitimate and authorized.

2.2. Data Retention: We may retain certain account-related data, as required by law or for legitimate business purposes. However, we will no longer use or process your personal data for any other purpose after the account deletion process is completed.

2.3. Third-Party Access: During the account deletion process, you must ensure the revocation of access permissions granted to any third-party applications or services linked to your Account. We are not responsible for the actions of third-party services that may still have access to your personal information after the deletion process.

3. Account Balance and Transactions:

3.1. Account Balance: Prior to the deletion of your Account, you must ensure that your Account balance is zero or below any minimum required balance. We will not process any withdrawals or refunds once the account deletion process is initiated.

3.2. Pending Transactions: You are responsible for canceling any pending transactions before proceeding with the account deletion request.

3.3. Unclaimed Assets: If your Account holds any unclaimed assets, we will follow the applicable laws and regulations to handle and dispose of such assets.

4. Consequences of Account Deletion:

4.1. Irreversible Process: Account deletion is an irreversible process. Once your Account is deleted, you will lose access to all stored data, including transaction history and assets associated with the Account.

4.2. No Recovery: After the deletion process is completed, we cannot restore or recover any data or assets linked to your Account. You must ensure that you have securely backed up all relevant information before proceeding with the account deletion.

5. Suspension or Delay:

5.1. Right to Suspend: We reserve the right to suspend or delay the account deletion process in case of suspected fraudulent activity, security concerns, or legal obligations.

6. Amendments:

6.1. Updates to Terms: We may update or modify these terms and conditions from time to time. Any changes will be communicated to you through the platform or website, and your continued use of our services will constitute acceptance of the updated terms.

By proceeding with the account deletion process, you confirm that you have read and understood these terms and conditions and agree to abide by them. If you have any questions or concerns regarding this process, please contact our customer support for further assistance.

Request Submitted

Your request to delete your account has been submitted to our customer support team. We will send you confirmation once it is complete.

Request Cancelled

Your request to delete your account has been cancelled successfully. You can continue enjoying the Kresus SuperApp!

Request Cancelled

Your request to delete your account has been cancelled successfully. You can continue enjoying the Kresus SuperApp!

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